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Tel : 05-374 2128 | Fax : 05-374 2451 |
Tel : 05-374 2128 | Fax : 05-374 2451 |
Encik Mohd Fawazie Arshad
Halimatussaadiah Iksan
INTRODUCTION
The practice of Operational Excellence has been the foundation of the management of UiTM Perak Branch since 2017. The Quality Management Unit (UPK) has been entrusted with leading the UiTM Perak Branch's Operational Excellence to guarantee continuous improvement activities are conducted to meet the demands and deal with the current developments which eventually becomes a culture among UiTM residents.
The main objective of cultivating Operational Excellence practices is to ensure that university management is at its best, most efficient, and effective. Efficient and effective management may result in cost, time, and human resource savings, as well as improve customer satisfaction.
ROLES
1. To assist Head of PTJ and Head of Quality Unit in identifying and selecting at least 3 core processes that need improvement at each other
2. To assist Head of PTJ and Head of Quality Unit in setting up Excellence Teams at PTJ
3. To train Excellent Team members on tools and techniques of process improvement
4. To assist Head of Quality Unit in ensuring data on current processes of PTJ are keyed-in and checked for validity
5. To work with Head of Quality Unit in ensuring processes selected for improvement are keyed-in for validity
6. To work with Head of Quality Unit in ensuring data, mappings and dashboard on process improvement (before and after) is maintained
7. To assist in generating reports on process improvement status when required
8. To provide commitment and support to ensure that process improvement takes place at PTJ
