OBJECTIVES

1. To ensure 100% customers' satisfaction at a satisfactory level in customer satisfaction survey for a period of one year.
2. To ensure 80% of damage complaint are repaired within 3 working days and 20% of damage complaints are solve in 7 working days for a year.

CLIENT CHARTER

1. Customers' complaint is responded within one hour of receiving them
2. Ensure renovation and upgrading work applications are implementted within 6 months after UiTM's Committee approval.
3. Ensure the power failure is restored within 2 hours from the time of receiving the complaint.

Development and Facility Management Office (BPPF) as a support service organization has the responsibility to enhance the university’s service delivery system. to improve teaching and learning development in line with UiTM's mission to become a leading institution of higher learning.

Development and Facility Management ‘s policy to conduct a comprehensive service delivery system and competitiveness, is in line with the latest technological developments in order to achieve a high level of capability to support teaching and learning activities of the University as well as creating a sustainable campus environment.

VISION

To be professional Bumiputera facility management organization in line with the vision of University

MISSION

Enhancing facilities management and optimizing the use of assets professionally using the best technology to provide the infrastructure for education, condusive as well as dynamic learning and research environment to the University